Return & Exchange Policy
Effective March 2026
Our Commitment to You
At H&H Lifestyles, we believe the sale is just the beginning of our relationship with you. As Southeast Georgia’s trusted, locally owned resource for appliances, electronics, electrical systems and smart home systems — we stand behind every product we sell and every installation our team performs.
Our return policy is designed to be straightforward, fair, and customer focused. Therefore, we give our customers reasonable time to confirm their purchase is right for their home — because we know appliances, av systems, networks and electrical systems are significant investments, and we take that seriously.
1. Major Appliances
Major appliances include: refrigerators, ranges, cooktops, wall ovens, dishwashers, washers, dryers, over-the-range microwaves, range hoods, and freezers.
Return Window
- Returns are accepted within 30 days of delivery for appliances that are unused, uninstalled, and in original factory-sealed packaging.
- Appliances that have been installed, used, or removed from original packaging are subject to a restocking fee and manager approval. See Section 5 for restocking fee schedule.
Damage & Defects at Delivery
We encourage all customers to carefully inspect appliances at the time of delivery. Our delivery team will allow you adequate time to do so.
- If a product arrives damaged or defective, you have the right to refuse delivery. We will reschedule delivery of a replacement unit at no additional charge.
- If damage or a defect is discovered after our delivery team has departed, contact us within 48 hours at 912-265-8100 so we can begin the resolution process.
- Defects reported after 48 hours but within the manufacturer’s warranty period will be resolved through our Factory Authorized Service team — you will not be directed to a 1-800 manufacturer hotline.
Defective Products — H&H Service-First Approach
Because H&H Lifestyles employs Factory Authorized Service Technicians, most appliance issues can be resolved quickly without a return. In most cases, we will dispatch a technician to diagnose the problem first. If the appliance cannot be repaired within a reasonable time frame, we will work with you on a replacement or refund.
2. Electronics, Audio/Video & Smart Home
This category includes televisions, audio equipment, speakers, amplifiers, home automation devices, smart lighting, and related accessories.
- Returns are accepted within 30 days of purchase or delivery for items that are unused and in original packaging with all included accessories, manuals, and warranty cards.
- Installed, programmed, or custom-configured smart home and AV systems are non-returnable. Any issues with installed systems will be addressed through our service and support team.
- Items showing physical damage, missing components, or evidence of use beyond initial inspection are ineligible for return.
3. Small Appliances & Accessories
Small appliances, accessories, parts, and add-on items may be returned within 30 days of purchase if they are unused, in original packaging, and accompanied by proof of purchase.
- Items that have been opened but not used may be returned within 15 days, subject to manager approval and a restocking fee.
- Used or installed small appliances cannot be returned but may be covered under the manufacturer’s warranty.
4. Special Orders & Custom Configurations
Special order merchandise — including items not regularly stocked, custom panel-ready configurations, or special-finish appliances — requires additional consideration.
- Special orders may not be cancelled or returned once the order has been placed with the manufacturer without prior written approval from H&H Lifestyles management.
- Approved special order cancellations prior to delivery are subject to a 20% restocking fee.
- Special order items that have been delivered cannot be returned under any circumstance unless they arrive damaged or defective. Damaged/defective special orders will be handled through manufacturer-authorized repair or replacement.
5. Restocking Fees
| Scenario | Fee |
|---|---|
| New, factory-sealed, returned within 30 days | No fee |
| Opened/used major appliance returned within 30 days | 15% of purchase price |
| Special order cancellation (pre-delivery) | 20% of purchase price |
| Return outside standard window (manager approval required) | Up to 25% of purchase price |
| Damaged or defective product (H&H or manufacturer error) | No fee |
6. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Installed or built-in appliances (refrigerators, dishwashers, wall ovens, etc.)
- Installed or configured smart home and AV systems
- Special order items that have been delivered (except damage/defect claims)
- Clearance and outlet merchandise, unless arriving damaged or defective
- Opened or used accessories, cables, mounting hardware, or small components
- Extended service plans or warranties after the return/cancellation period
- Products with removed or altered serial numbers
7. Refunds
- Approved returns will be refunded to the original form of payment.
- Credit card refunds are typically processed within 5–7 business days, depending on your card issuer.
- Cash purchases over $500 may be refunded by company check, mailed within 10 business days.
- Store credit may be issued at the customer’s preference or in cases where the original payment method is unavailable.
- Original delivery fees are non-refundable unless the return is due to an H&H Lifestyles error or a product arriving damaged or defective.
8. How to Initiate a Return
We’ve made the return process as simple as possible. Your sales associate is your first point of contact and will guide you through every step.
- Call or visit us: Contact our store at 912-265-8100 or visit us at 222 Retreat Village, Saint Simons Island, GA 31522 during business hours.
- Submit our return request form: Visit this page on our website and submit the form to get started.
- Have your proof of purchase ready: Sales receipt, order confirmation, or account lookup. Purchases tied to your account or payment method can typically be located in our system.
- Return Authorization: Our team will issue a Return Authorization and schedule pickup or drop-off as appropriate. Large appliances will be picked up by our team.
- Inspection & Processing: Once received and inspected, your refund or exchange will be processed promptly.
9. The H&H Service Advantage
We Service What We Sell
Unlike big-box retailers, H&H Lifestyles employs Factory Authorized Service Technicians in-house. If your appliance has an issue after the return window, we will send a technician to your home — you will never be handed a manufacturer’s 1-800 number. Many problems can be resolved quickly through service without the inconvenience of a full return.10. General Conditions
- All returns require proof of purchase. Without a receipt, store credit may be issued at the lowest recent sale price, subject to manager approval. Don’t worry, if you purchased the item from us, we will have a copy on file.
- H&H Lifestyles reserves the right to decline returns or apply additional fees for products outside the standard return criteria.
- We reserve the right to update this policy at any time. The current policy will always be available in-store and at handhlifestyles.com.
- The customer agrees to the terms and conditions of this policy upon completing a purchase with H&H Lifestyles.
Questions? We’re here to help.
912-265-8100 | 222 Retreat Village, Saint Simons Island, GA 31522 | handhlifestyles.com
